MS Dynamics CRM
Why MS CRM?
Now a days maintaing customer realtions and their data is so difficult. Most of the companies uses CRM application to manage relationship with customer and their data throughtout the customer life cycle. The main motive of the MS Dynamics CRM is improving business relationship with customer and make raise in sales growth of the company
|MS CRM Version||Training||Course Duration||Skill Level|
|MS Dynamics CRM 4.0 -2016||Functional Training||15||Customization and Configuration|
|MS Dynamics CRM 4.0 -2016||Technical Training||15||Application, Configuration and Customization|
What is this course about?
This course document gives you an idea about what is MS Dynamics CRM, Why we go for MS CRM. This Application is used by most of the customers in the world and now the marketing value is high and much cheaper then when comparing to other CRM Application. Once you start the course you will be provided with MS Dynamics CRM online version 30 days for free use.
What are the course objectives?
At end of this training, you will be able to,
- Interact with the customer to get requirements.
- Converting the user problem and requirements into solution.
- Configuring the MS CRM based on the customer specification.
- Integrating other application with MS Dynamics CRM.
Who should do this course?
Oracle Performance Tuning Training will be suitable for,
- Anybody can learn MS Dynamics CRM
Prerequisite: Knowledge in OOPS concept for Technical Side of the CRM
|1.||Introduction about MS Dynamics CRM|
|2.||MS CRM Histroy|
|3.||Why MS Dynamics CRM|
|4.||Features of MS Dynamics CRM|
|5.||MS CRM Version Difference|
|6.||What is Solution|
|7.||What is Entity and how to create entity|
|8.||Datatypes in MS CRM|
|9.||How to design Business Rule|
|10.||What is calculated field|
|11.||What is Roll Up field|
|12.||Types of Web Resources|
|13.||Relationship and Behaviour|
|14.||Salesforce Automation Process|
|15.||What is Security Role|
|16.||How to create Security Role|
|17.||What is Organization|
|18.||What is Business Unit|
|19.||Adding Users in MS CRM and Assigning Role to them|
|20.||Service Module Process|
|21.||Data Import and Export|
|22.||How to use Duplicate Detection|
|23.||What is Auditing|
|24.||What is Process and it’s types|
|25.||How to Ribbon Workbench|
|26.||What is Site Map and how to design|
|27.||How to create Reports|
|29.||What is plugin|
|30.||How to write plugin and register with MS CRM|
|31.||What is Email router and Configuration|
|32.||How to integrate MS CRM with Outlook|
|33.||How to integrate MS CRM with SharePoint|
|34.||How to integrate MS CRM with C# Asp.Net|
|35.||Tools using for MS Dynamics CRM|
|36.||SLA and Contracts|